Shipping, Delivery & Pickup Policy

Effective date: August 7, 2026

This policy applies to orders placed with TESLI through tesli.ca. TESLI is operated by ZAPARA Saunas (“TESLI,” “we,” “us,” or “our”).

Where we ship

We serve customers in Canada and the United States. Product availability, carrier coverage, freight-terminal access, and delivery options vary by product and destination. We will notify you if an item cannot be shipped to the address provided.

Order confirmation and payment

The website currently accepts order requests and does not collect payment during online checkout. After an order request is submitted, TESLI reviews the product configuration, availability, taxes, shipping, and total, then contacts the customer to confirm the order and arrange payment. An order is accepted only after TESLI provides confirmation and any required payment has been arranged.

Standard shipping charges and delivery window

Unless a product page, promotion, or written quotation states otherwise, our current standard shipping schedule for Canada and the United States is based on the merchandise subtotal before taxes:

• CAD $100 for orders up to and including CAD $5,000.
• CAD $500 for orders above CAD $5,000.

Optional residential, curbside, lift-gate, inside-delivery, remote-area, storage, re-delivery, and address-correction services may cost extra. These additional charges will be disclosed before payment or separately accepted by the customer.

For standard in-stock products, the estimated delivery window ranges from same-day availability to 14 business days after order confirmation. This is an estimate, not a guarantee. Custom, made-to-order, special-order, backordered, oversized, or remote-destination shipments have separate lead times that TESLI will confirm.

Heater shipping promotions

If a product page or written quotation expressly includes free Canada-wide heater shipping, the promotion applies to delivery to the nearest eligible carrier terminal. Customer pickup from that terminal is required. Residential or curbside delivery may be purchased at additional cost. Discounted or promotional products are excluded unless the offer expressly says otherwise.

Freight and carrier-terminal delivery

Doors, heaters, wood stoves, lumber, sauna kits, and other oversized or heavy products may ship by freight. Where terminal delivery applies, the customer must collect the shipment within the carrier’s storage period unless another service is confirmed in writing. The exact terminal and any optional service charges will be confirmed before shipment.

Barrie and Vancouver pickup

Pickup is available by prior arrangement at 260 Bayview Drive, Barrie, Ontario L4N 4Y8. Pickup at 3001 Wall Street, Vancouver, British Columbia V5K 1B5 is available by appointment only. Wait for written confirmation that the order is ready before travelling.

Receiving and transit damage

Inspect every shipment immediately. Note visible damage on the carrier receipt before signing where possible. Report visible or concealed damage to TESLI within 24 hours of receipt. Keep all inner and outer packaging and provide clear photographs or video of the product, packaging, label, positioning, and damage. Do not install or discard a damaged product while the claim is under review. Carrier investigations may take up to 60 days.

Delays, address changes, and missed delivery

Carrier delays caused by weather, customs, labour disruption, remote access, or other events outside TESLI’s reasonable control may affect an estimate. Contact us immediately if an address must be changed. Carrier rerouting, storage, re-delivery, or return-to-sender fees caused by an incorrect address or missed appointment may be charged to the customer where permitted by law.

Contact

For shipping or pickup questions, contact info@tesli.ca or +1 (705) 885-2558.